Job Available - Customer Experience Specialist @ Agoda [KL]

Customer Experience Specialist (English Speaker) 
 Agoda International (M) Sdn Bhd
 RM3,200.0 - RM3,800.0 Per Month
 Full Time
 Brickfields, Kuala Lumpur
 Min Education: Secondary/SPM/'O' Level
 Req Languages: English
 Category: Call Center / BPO

*Apply before 28 September2017*

Requirements

• We are looking for individuals that have an excellent command of spoken and written English
• Experience in customer service roles is desirable but not essential, fresh graduates are also encouraged to apply
• Customer service skills – attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills
• Analytical thinking and high problem-solving skills
• Stress tolerance and able to work under pressured environment
• Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels
• Able to work on public holidays and weekends
• Preferably to have own transportation arrangement because we are in 24 hours operations
• Only proceed with applicant with attached resume.

Responsibilities

• Deliver excellent customer service and manage the needs of our customers (guests and partners) to optimize their travel experience.  
• Professionally handle high volume of inquiries from clients and customers.
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Continuously identify work process improvements and communicate to Team Leaders and (or) Manager

Additional Benefits

• Attractive salary above market rate
• Shift allowance is provided
• Global opportunities are available
• 4 weeks paid training
• 50% parking fee per month
• Inpatient & outpatient medical insurance