Job Available - Customer Care Executive [ Melacca ]

Customer Care Executive 
 Agensi Perkejaan Asia Recruit Sdn Bhd
 Upto RM3,000.0 Per Month
 Full Time,Part Time
 Melaka
 Min Education: Diploma
 Req Languages: English,Bahasa Malaysia

*Apply before 05 October 2017*

Requirements

• Min qualification : SPM with 2 year relevant work experience
• Fresh Graduates (Diploma) (Degree) are encouraged to apply
• Candidate with or without customer service experience can apply
• Must be able to communicate and write well in ENGLISH
• Ability to speak MANDARIN (special language allowance of RM300) is an added advantage but not necessary
• Good interpersonal and communication skills
• Basic computer literacy (MS Office)

Responsibilities

• Handling incoming calls and esquires from customers with demonstration of excellent customer service skills to meet and exceed customers expectation
• Follow up and resolve customers complains and ensure it is close to satisfaction
• Work closely with team members and leaders at all times to achieve quality results and productivity
• To channel and escalate any unresolved issues / complains to other stakeholders or next level within the agreed procedure
• Participate in ad-hoc projects as required
• Proactively identify areas of service and procedural improvement and make recommendations to the team leader
• Any other duties assigned by the team leader  

Additional Benefits

• Shift Allowance = RM9 per night shift
• Customer Service Allowance - RM150
• KPI Allowance = RM100
• Language Allowance (Mandarin) = RM300
• EPF and SOCSO contribution
• Salary ranging from RM1800 – RM3000
• Melaka Call Center – SPM = RM1,500++, Diploma = RM1,700++, Degree = RM2,000++
• Klang Contact Center – SPM = RM2,000++, Diploma = RM2,200++, Degree = RM2,500++
• Must be able to work on shift basis with additional allowance of RM150 (1 shift = 8.5 hours) (5 working days)