Job Available - Operation Manager [ Ulu Kelang KL ] RM4K - RM5K

Operation Manager 
 Kaya Kopitiam Sdn Bhd
 RM4,000.0 - RM5,000.0 Per Month
 Full Time
 Ulu Kelang, Kuala Lumpur
 Min Education: No Limit
 Req Languages: Any Language

*Apply before 14 October 2017*

Requirements

• Sales
• Reaching the targets and goals set for your area
• Compiling and analysing sales figures
• Formulate strategies and action plans to maximize sales of responsible stores
• Staff relations
• Recruiting and training sales staff 
• Monitoring your team's performance and motivating them to reach targets
• Manage, develop, coach, control and motivate staff to develop their skill to ensure that a high professional standard is achieve and monthly sales target and KPI target are met
• Manage staff to ensure targets are delivered through people management, performance review, reward and individual recognition
• Recruit new staff into team focusing on strong sales competencies and ensure that they perform well through coaching and monitoring skill
• Operations
• Establishing, maintaining and expanding your customer base
• Ensuring the needs of customers are met
• Possibly dealing with some major customer accounts yourself
• Keeping up to date with products and competitors
• Collecting customer feedback and market research
• Ensuring targets for food cost and labour cost are met
• Continuously looking for ways to improve our current SOPs and/ or processes

Responsibilities

• Assist the management of the stores and ensure the preparation, monitoring, management and reporting of budgets for shops.
• Work closely with their shops, helping them grow their business by driving both the marketing activity whilst ensuring a proactive sales culture is adopted.
• Monitor sales and action plans for their stores and proactively support shop managers in reaching objectives. Ensuring staff emphasis is placed on proactively seeking to identify customer needs and offer solutions through cross selling, up selling and customer retention.
• Identify new business opportunities within assigned area through analysis of needs and trends and provide documented recommendations for such initiatives.
• Recommend and present project management initiatives within assigned areas such as new branches, relocations and major refurbishments.

Additional Benefits

• To be discussed