Job Available - Customer Service [ Bandar Sri Damansara KL ]

Customer Service 
 Steve World
 RM2,800.0 - RM3,000.0 Per Month
 Full Time
 Bandar Sri Damansara, Kuala Lumpur
 Min Education: Secondary/SPM/'O' Level
 Req Languages: English,Chinese

*Apply before 01 October 2017*

Requirements

• Fresh graduates are encouraged to apply. Training provided.
• Age : 19 - 25
• Language : able to read and write in English and Chinese
• Preferred Chinese speaking candidates
• Work seriously and responsible, good at finding the work problems and can provide suggestions for improvement
• Knowledge in handling basic computer (Microsoft Excel/Word etc).
• Ability to multi-task, prioritise and manage time effectively
• Working Hour : 
• 24 hours shift-term, differenciate with 3 shift
• 9 hours/shift (1 hour break) 
• 6 days/week

Responsibilities

• To efficiently handle customer inquiries and problem by social apps.
• To provide fast and timely solutions to all customer related problems.
• To ensure customer satisfaction by providing excellent Customer Services.
• To be constantly guided by company's service standards.
• Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Additional Benefits

• Annual leave and Medical Leave
• Parking Allowance
• KWSP and SOCSO
• Medical Coverage 
• Career Progression opportunities, depends on performance