Job Available - Customer Service [ JLN Klang Lama KL ]

Customer Service 
 Odif Sdn. Bhd.
 RM1,500.0 - RM2,500.0 Per Month
 Full Time
 Jalan Klang Lama, Kuala Lumpur
 Min Education: No Limit
 Req Languages: English,Bahasa Malaysia

         

*Apply before 01 October 2017*

Requirements

• Good communication skills in English and Bahasa Malaysia (added advantage for Mandarin speaker)
• Preferred if working experiences in online customer service
• Strong typing reply Q&A skills and active listener
• Customer oriented and have ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize and manage time effectively
• Location of work : Jalan Old Klang Road
• Willing to work on rotational shifts, 6 working days including weekends and public holidays
• We now invite aspiring young candidates to join our team to processing our business.

Responsibilities

• Handling inbound calls regarding general inquiries and complaints from customers
• Manage the amount of incoming calls
• Obtain and evaluate all the relevant information to handle product and service inquiries
• Keep record of customers' interactions and transactions
• Identify and assess customers' need to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints and provide appropriate solutions and alternatives within the time limits
• Take extra mile to engage customers
• To meet/exceed agreed productivity and quality standards (e.g. quality call monitoring and customer satisfaction monitors)

Additional Benefits

• An attractive annual salary
• Year-End-Bonus
• Sales target commission
• EPF and Socso