Job Available - Customer Service [ Kajang Selangor ]

Customer Service 
 IMEC Hygiene Sdn. Bhd.
 RM1,500.0 - RM3,000.0 Per Month
 Full Time
 Kajang, Selangor
 Min Education: Secondary/SPM/'O' Level

*Apply before 11 October 2017*

Requirements

• Fresh graduates are encouraged to apply.
• Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
• Possess good telephone etiquette with a smiley voice.
• Good communication and interpersonal skills.
• Knowledge in handling basic computer (Microsoft Excel/Word etc).
• Ability to multi-task, prioritise and manage time effectively
• Social media savvy

Responsibilities

• To efficiently handle inbound and outbound customer call inquiries.
• To provide fast and timely solutions to all customer related problems.
• To ensure customer satisfaction by providing excellent Customer Services.
• To be constantly guided by company's service standards.
• Effectively manage large numbers of incoming calls
• Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Additional Benefits

• Annual leave and sick leave
• Bonus
• KWSP and SOCSO
• Medical & Insurance Coverage
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
• Career Progression opportunities - you maybe able to get promotion easily.