Job Available - Customer Service Officer [ Petaling Jaya ] Up to RM3K

Customer Service Officer 
 Solaris System Sdn Bhd
 Upto RM3,000.0 Per Month
 Full Time
 Petaling Jaya, Selangor
 Min Education: Secondary/SPM/'O' Level
 Req Languages: English,Chinese

       

*Apply before 12 October 2017*

Requirements

• Minimum SPM, fresh graduates also encouraged to apply 
• No relevant experience needed
• Computer literacy (typing, excel & word user) and Internet savvy  
• Good Chinese & English written and spoken (Bahasa Malaysia secondary)
• Gender: Female only
• Rotation duty (24hrs x 7days), working day: 5 per week, rest day: 2 per week.
• Shift hours: 7. 00a.m to 4. 30p.m, 10. 00a.m to 7.30p.m. and 12. 30p.m to 9.00p.m.
• Possess own transport.

Responsibilities

• Deal directly with customers both by telephone and electronically. 
• Handle customers' inquiries, follow-up calls, processing relevant reports, etc.
• Ensure customers' requests, inquiries, and complaints are attended and responded in a timely manner, as indeed to provide excellent customer service.
• Introduce, explain & promote company's activities/products to customers. 
• Manage customers’ accounts and administration
• Keep records of customer interactions and transactions
• Follow up on customer interactions 
• Communication and coordination

Additional Benefits

• Shift Duty Transport Allowance - RM200++
• Fixed Transport Allowance-RM200
• Overtime and Public Holiday compensation
• Annual leave/ Sick leave
• Medical claims benefit
• Yearly teeth, body, and eyes check-up benefits
• EPF, SOCSO, fixed yearly salary increment and yearly bonus
• Other staff welfare