IT Helpdesk Support
Intradeco Sdn Bhd
RM1,800.0 - RM2,600.0 Per Month
Full Time,Part Time
Bayan Lepas, Pulau Pinang
Min Education: Diploma
Req Languages: English,Chinese
Intradeco Sdn Bhd
RM1,800.0 - RM2,600.0 Per Month
Full Time,Part Time
Bayan Lepas, Pulau Pinang
Min Education: Diploma
Req Languages: English,Chinese
*Apply before 26 October 2017*
Requirements
- Diploma
in IT
- At
least 1 year of work experience
- Must
be able to speak Mandarin & English
- Able
to work under pressure and has positive attitude
- Candidate
with networking related certificates or have experience in supporting
production line will be added advantages
- Able
to work on shift (if necessary)
Responsibilities
- Provide
support and resolve problems or issues related but not limited to MS
Office applications, Windows OS, Printers, iPhones, Basic Network
- Monitor
Helpdesk tickets, respond and resolve issues effectively and efficiently
to meet KPIs defined
- Escalate
and follow up on issues escalated to level 2 support or suppliers
- Proactive
to find solutions for issues that are complex
Additional
Benefits
- EPF,
Socso, Medical and Insurance
- Annual
leave that are compliance with Malaysian Labour Law
- Yearly
bonuses
- Company functions / events
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